Processowner to Service Asset and Configuration Management 139 views

Be successful as a Processowner at the Nordic region’s largest IT infrastructure providerThe Service Management department is a critical part of our Operations & Services division, which provides outsourcing and operating services to private and public customers in Denmark.

The department works across the division to ensure that we control our processor, service delivery and service levels (SLAs). We work with the goal that our customers always get the best service from Atea.

Your primary tasks

It will be your task to describe strategy and set direction for the SACM process. In addition, it is your responsibility to build the necessary organization around the process in Denmark, in collaboration with your colleagues in Fiprocess ownernlanprocess ownerd, Sweden, Norway and the Baltics.

In close collaboration with your colleagues in the Service Management department, it is your task to ensure that processes and tools work optimally so that we can effectively deliver the services that our customers demand.

As a processowner, your primary tasks will be:

  • Develop policy and strategy for the SACM process
  • Build and maintain the SACM organization in Denmark
  • To work proactively with focus on continuous improvements in the SACM process
  • To report process improvements to the line management in Operations & Services
  • Communicate and continuously inform colleagues in Operations & Services around the SACM process
  • Arrange audits and process reviews to ensure data quality
  • Collaborate with your colleagues in the Service Management department on cross-cutting activities
  • Compile documentation and guides to the SACM process, as well as instruct and assist your colleagues in Operations & Services in carrying out the process.


About you

You like working with processes in a large organization and have a good overview of data models.

In addition, you have:

  • Lots of drive and energy
  • Good process understanding
  • ITIL® Foundation Certificate
  • A proactive mindset focusing on continuous improvements
  • Good communication skills
  • If you are aware of ServiceNow and you have taken one or more of the advanced ITIL® intermediate courses, it is only an advantage.

Do you want to build Denmark with IT?

In order to create a world-class IT infrastructure, Atea must be the natural choice where you as an employee develops with the industry’s most competent and committed colleagues – we call it The Place To Be. We will not be because we are the largest IT provider in the Nordic region, but because we are excited about the difference we can do with IT. We offer high professional development and an informal culture where you can work independently with free frames and plenty of elbow room. Therefore, you should want to take on the responsibility you receive from day one.

We hope you will join?

Recruitment Period

As soon as possible.

Place of employment

Ballerup or Aarhus.

Contact and application

If you have any questions about the job, please contact Manager Delivery Delivery, Douglas James (DJ) at tld. 3078 1138.

Application deadline

Submit your application by CV no later than 19 October 2018. We are continuously having jobinterviews and are closing the recruitment as soon as we have found the right candidate, please send your application with resume today.

We look forward to hearing from you!

We are building Denmark with IT

Together with our customers and partners, we are building a digital Denmark that we can be proud of. We provide tailor-made IT solutions that future-proof and create value for our customers business. We do that because we believe that it is and will be the main driving force behind Denmark’s success. With our more than 1,600 employees, we have a strong local presence with branches distributed throughout Denmark. Atea Denmark has the highest international antibiotic certification; ISO 37001. The Atea Group is represented throughout the Nordic and Baltic countries and is listed on the Oslo Stock Exchange.

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  • Industry:
  • Rank: 20
  • Company size: 0-250
  • Global: No
  • Graduate program: No
  • Intern program: No