Operations Manager, Uber Eats – London 322 views

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


About the Role


The City Operations Manager role is a unique opportunity to have a direct impact on the success of one of Uber Eats’ largest countries. The City Ops Manager will support the Market Lead for their region by developing a deep, quantitative understanding of local market dynamics, jumping on challenges as they emerge and owning strategic projects.


This role calls for a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.



What You’ll Do


  • Develop Tracking: dig into the city at a granular level to understand metrics such as reliability, profitability, selection etc
  • Build Tools: identify gaps in restaurant selection or marketplace reliability to help ensure Central teams are maximising their impact
  • Run Cross Functional Projects: lead on London reliability, selection or profitability projects driving implementation by bringing together teams from across the business
  • Experiment: take the lead on local tests of new practices and document learnings to help shape the future of our UK and EMEA processes
  • Own Relationships: with some of our smaller strategic local restaurant partners (e.g. national chain’s local franchisees; local favourite independents)
  • Win Local Favorites: identify restaurant exclusivity opportunities to lock in strategic partners, working with Restaurant sales to push these over the line
  • Secure Restaurant Selection: identify restaurant partnerships at risk through core metric analysis and build recommendations on how to prevent restaurant chur


What You’ll Need


  • A minimum of 3 years of experience of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup
  • Data-driven decision mentality and sound business judgment through extremely strong analytical thinking and modelling ability. Excel skill necessary, SQL knowledge advantageous
  • Good business understanding and judgement. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices
  • High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
  • Great project manager and thoughtful in the prioritisation of personal time. Able to deliver projects however many urgent tasks crop up
  • Able to cope with pressure and an environment where not everything works yet. Much more interested in taking ownership of problems than in worrying about whose problem it is
  • Curious and eager to learn about all aspects of the business. Can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers  
  • Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
  • Excited about Uber’s prospects for the future and a believer in the value that Uber brings to its cities
Application deadline:
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  • Rank: 2
  • Company size: 1000
  • Global: Yes
  • Graduate program: No
  • Intern program: Yes